Frequently Asked Questions

Find answers to common questions about MidwifePlus Connect, our services, and how we support your maternal healthcare journey.

FAQs for Clients (Expectant and New Mothers)

How does Midwifeplus work for me as a client?

Midwifeplus connects you with qualified and verified midwives in your area. Simply fill out a service request form on our website, and we'll match you with midwives who are best suited to meet your needs. You can then review their profiles, select your preferred midwife, and book a service.

Are the midwives on your platform qualified?

Yes. All midwives on our platform are registered professionals with active NMC registration, current training, and verified credentials. We thoroughly vet every midwife to ensure they meet our standards for safe and high-quality care.

How do I request a midwife?

You can request a midwife by submitting a service request form through our website. Let us know what kind of support you need, your location, and your preferred timing. We'll use that information to connect you with suitable midwives.

Can I choose which midwife I want?

Yes. After submitting your request, you'll be matched with available midwives. You can view their profiles, read about their experience, and choose the one you feel most comfortable with.

How do I pay for the service?

Payments are made securely through our platform at the time of booking. Full payment details, including the cost and any options will be clearly outlined during the booking process.

Is my personal information safe?

Absolutely. Your privacy is very important to us. All personal and health-related information is securely stored and shared only when necessary to deliver your care. We follow strict data protection and confidentiality standards.

What if I need to cancel or reschedule a booking?

You can cancel or reschedule your booking depending on the midwife's availability and the terms agreed at the time of booking. Any applicable policies or fees will be clearly shared with you before you confirm your service.

Can I request a specific type of service or support?

Yes. Whether you're looking for antenatal support, postnatal care, breastfeeding advice, or general reassurance, you can specify your needs in your request. Midwives will respond based on their expertise and availability.

What happens if no midwives are available?

If no midwives are available at your requested time, we'll inform you promptly and suggest alternative options or timings. You're also welcome to try again at a later date.

Who do I contact if I have a question or need help?

If you need help at any stage, you can contact our friendly support team via the Contact Us page on our website. We're here to help with any questions about bookings, service options, or technical issues.

Still Have Questions?

If you couldn't find the answer you were looking for, our team is here to help. Get in touch with us for personalised assistance and support.